AcaiDesk, the shared inbox for travel teams
Bring your team's Microsoft 365 and Gmail mailboxes into one inbox where every conversation is a ticket that can be assigned, tracked and answered, without moving off the email you already use.
What AcaiDesk does
One inbox for every mailbox
Connect Microsoft 365 mailboxes (including shared ones, where enabled) and Google mailboxes, Workspace or Gmail. Each incoming conversation becomes a ticket, and replies go out from the same mailbox it arrived in.
Built for teams
Assign tickets to people or teams, organise them with tags, custom fields and saved views, and set business hours and response-time targets (SLAs). Status, assignment, priority, tag and field changes, replies and notes are recorded on the ticket's activity feed.
Rules and optional AI
Rules route and tag tickets, and can send automatic replies, by conditions you define. Optional AI features help classify tickets and draft replies.
Your mailbox, your decision
AcaiDesk reads and sends email on a mailbox only after an administrator connects it: by approving access on Microsoft's or Google's own consent screen, or by registering AcaiDesk in their own Azure app. For a Google mailbox, AcaiDesk reads messages, threads and labels and sends replies, in order to show the mail as tickets and to send the replies your team writes.
Reading new mail can be paused and a mailbox can be disconnected from the same settings page, which removes AcaiDesk's stored access. Access can also be revoked from your Google or Microsoft account.
How personal data is processed and protected is described in the Privacy Center, and the contract that governs the service is the Terms of Service.
Teams sign in at their own AcaiDesk address, for example yourteam.acaidesk.ai. AcaiDesk is a product of Acai Travel Inc.; to find out more or to get started, visit acaidesk.com or write to hello@acaitravel.com.